Resolving delivery and record questions
Find a missing digest or ask us to correct a record.
Updated
If a digest has not arrived, check the delivery address and your spam folder. We send a digest when a change matches an active watch. To check your watch, send us the office you expected and your delivery address.
To correct a firm name, send us the IPRATE profile link, the name you prefer and a register record that shows it. Please keep professional titles and qualifications in the name.
If a mark is missing, send us the office and the application number. Each register and type of right has its own coverage. The coverage table shows what we hold.
For a question about a report or a payment, send us the order reference or the proforma invoice number.
Send all of these through the contact page. Never send us API keys or passwords.
Ratings are never sold. No purchase changes a rating, a label, a score, a rank, a confidence grade or a firm's eligibility for a rating.